Are all products sold on The Rooters Store official and authentic?
Yes. We only deal in 100% authentic, officially licensed sports merchandise sourced from authorized distributors and brand partners. Every product comes with the assurance of originality.
Do you charge for shipping?
Free Shipping Only PAN India.
International couriers will be charged on the weight of the item(s).
Do you ship internationally?
Currently, we primarily ship within India. Since our products are dispatched from our UK warehouse, international shipping to other countries may be possible on request. Please contact our support team for details.
Who does deliveries for us?
Our goods are delivered by world's leading logistics company such as UPS, FedEx, DHL, DTDC, etc.
How long will my order take to arrive?
All orders are shipped from our UK warehouse. You can expect delivery within 15–20 working days from the date of order.
Processing Time: 3-4 work days
Shipping Time: 12–16 working days (varies by location & customs clearance)
How can I track my order?
Once your order has been shipped, you will receive an email notification with courier and tracking details. You can use this link to track your shipment online until it reaches you.
What payment methods do you accept?
We accept all major debit cards, credit cards, net banking, UPI, and digital wallets. Payments are processed through secure gateways to ensure your information is always protected.
Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellations are not possible. If a product is out of stock, our team will contact you and you can cancel without any charges.
What is your return & exchange policy?
We accept
returns and exchanges for eligible items within a specified timeline (as per our Return & Exchange Policy). Products must be unused, in original packaging, and with all tags intact.
Please check our
Return & Exchange Policy for complete details.
What happens if I receive a damaged or wrong product?
In the rare case of a damaged, defective, or incorrect item, please contact us immediately with photos, and we will arrange for a replacement or refund as per policy.
Do you offer cash on delivery (COD)?
At the moment, COD is not available due to international shipping timelines. We accept secure prepaid payments only.
Are the prices inclusive of customs duties and taxes?
Yes. The prices you see on our website are inclusive of all customs duties and taxes. You don’t need to pay anything extra at the time of delivery.
Do you offer gift cards or corporate bulk orders?
Yes! We provide gift vouchers and also cater to corporate bulk orders or fan clubs. Please contact our support team for more details.
How do I contact The Rooters Store for support?
A friendly representative is waiting to answer your questions.
You can reach us anytime at
support@therootersstore.com.
OR
Give us a call if your question is time sensitive. You can reach us by phone at
(+91) 8108231590 (Monday to Saturday from 10AM to 7PM Indian Standard Time).
Our customer support team is happy to assist you with orders, returns, or any queries.
