Who does deliveries for us?
Our goods are delivered by world's leading logistics company such as UPS, FedEx, DHL, DTDC, etc.
Do you charge for shipping?
Free Shipping Only PAN India.
International couriers will be charged on the weight of the item(s).
What is the estimated delivery time?
At The Rooters Store, we aim to ensure that your order is delivered to you as quickly and safely as possible. Since our products are shipped directly from our UK warehouse, the delivery timeline is slightly longer than domestic shipping.
Estimated Delivery Time: You will typically receive your order within 15–20 working days from the date it is placed.
Processing Time: It normally takes 3–4 working days to process and prepare your order before dispatch. (This does not include weekends or holidays.)
Shipping Time: Once dispatched, it usually takes 12–16 working days for your order to travel from our UK warehouse to your delivery address in India. (This may vary slightly depending on your location and customs clearance procedures.)
Out of Stock Items: If an item is out of stock, our team will contact you immediately. You may choose to wait until the product is restocked or cancel your order with no additional charges.
Important Note: The delivery timelines above are estimates only. Since we work with international courier partners, shipping may be affected by factors outside our control (such as customs delays, weather conditions, or incorrect addresses). Shipping times commence from the date of dispatch, not from the date of order.
Tracking Your Order: Once your order has been shipped, you will receive an email notification with courier and tracking details so you can monitor your shipment online until it reaches you.
How do i track my order?
Since we take about 3-4 working days to process your order, we request you to track your order after 8 working days of placing it.
Tracking Your Order: Once your order has been shipped, you will receive an email notification with courier and tracking details so you can monitor your shipment online until it reaches you.
If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team. Give us a call on
(+91) 8108231590 (10 AM - 7 PM) or email us at
support@therootersstore.comDoes The Rooters Store deliver products outside India?
Yes, we ship Worldwide.
How is the packaging done?
Our team makes sure your shipment is securely packed and delivered.
Return & Exchanges:
What should I do if I receive a damaged or a wrong product?
Please read our
Return & Exchange Policy to know more!
